Hotel des Congres Lyon > Business solutions > Ground floor rooms > Terms of service

Terms of service

 

 

I. ACCOMODATION

 

a) QUOTA OF BOOKING

 

Booking terms & conditions:

The following booking conditions will preval of any inconsistency between the general terms & conditions and the booking conditions

30% of booking is required as a deposit for booking confirmation.

In case of early booking 12 months before, a initial deposit of 15% is required, and another one 90 days before the stay.

The Company can ask for pre-payment for certain period of high demand.

For any other demand, 30% of deposit will be required as booking confirmation.

For some busy period as congress, exhibitions, etc. we can change these booking conditions.

 

CANCELLATION BY CUSTOMER:

In case of cancellation at D-30 before the stay, the deposit will be charged to the customer.

In case of cancellation at D-30 between D-15 before the stay, 50% of the stay will be charged to the customer.

In case of cancellation at D-15 before the stay, 100% of the stay will be charged to the customer.

In case of early departure, 100% of the part of the stay cancelled will be charged to the customer

 

b) INDIVIDUAL BOOKING

 

Booking terms & conditions:

For some busy period as congress, exhibitions, etc. all stays will have to be prepaid as booking confirmation.

In case of long stay (> 3 days), 30% of the stay will be required as deposit for booking confirmation

 

CANCELLATION BY CUSTOMER 

In case of cancellation 2 days before the stay, the 1st night will be charged to the customer.

 

II. RESTAURANT

 

a) BOOKING WARRANTY

The exact number of guests at the restaurant has to be confirmed 2 days at latest before the event and 3 days for a cocktail party.

This specific number will be the basis for the invoicing even in case of cancellation of some guests.

 

b) CORKAGE

It is not authorized to bring drinks, softs or alcohol from outside of the Hotel, except specific commitment with the manager of Hotel.

In this case, corkage will be charged to the guest

 

III. MISCELLANEOUS

 

a) Degradation:

In case of degradation due to external reasons (congress, exhibitions, fashion exhibition, etc…) the Hotel will charge the entire amount required to recover the initial status.

 

b) Responsibility

The Hotel is not responsible for any rob, degradation or electric problem for the equipment stored by the guest at the Hotel or the car park.

 

c) Force majeure

In case of « Force Majeure » in legal terms, the management of the Hotel will take any decision necessary including the cancellation of the contract, without any compensation to the customer.

 

d) Payment terms

All invoices have to be paid at the desk at the departure, except specific commitment with the management of the Hotel.

 

e) Legal conditions

In case of default of payment:

The Hotel will require immediate payment

As a legal penalty clause, a compensation of 15% of the stay will be due to the Hotel, except interests and legal fees.

 

f) Claim – court attribution

The Legal court of Lyon will be in charge of each claim regarding the contract.

 

g) Copyright

A specific request to the « S.A.C.E.M » has to be done for authorization before public movies projections or music playing.