Hotel des Congres Lyon > BUSINESS SOLUTIONS > Ground floor rooms > Terms of service

Terms of service

1. SCOPE OF APPLICABLE RULES 
These terms and conditions apply in the context of Article D311-5 and following of the Tourism Code (code du Tourisme), which governs the accommodation business in respect of passing trade and for stays of limited duration.
These terms apply to all present and future ARTELOGE hotels.
These terms are subject to change at any time without notice, and no obligation is accepted to give prior notice to customers.

2. ACCOMMODATION

a) BOOKING – CANCELLATION – EARLY DEPARTURE (10 rooms and above)

BOOKING:
All bookings will only be recognised if supported by a written confirmation stating the name and address of the Organisation, details of the services required, the price, and the name of a duly authorised signatory. Depending upon the location, selected dates and applicable tariffs, the length of stay or the particular services required, a specific advance payment (deposit) equivalent to the partial, or total, cost of the stay may be required.
The contract becomes final once we have received a copy signed by the customer.

CANCELLATION:
Where notice of a total or partial cancellation is received, compensation shall become due based on the following guidelines:
• Notice of cancellation received more than 30 days before the start of the event: the deposit is forfeited.
• Notice of cancellation received 15-30 days before the start of the event: 50% of the contract value will be required.
• Notice of cancellation received less than 15 days prior to the date of arrival: 100% of the contract value will be required.

EARLY DEPARTURE
• In the event of an early departure, 100% of the amount due for the cancelled portion will be required.
• In the event of a reduction in any requirement specifically provided for in the contract, 100% of the corresponding value will be required.

b) INDIVIDUAL BOOKING (less than 10 rooms)

BOOKING:
All bookings must be guaranteed and supported by a valid credit card.
Depending upon the location, selected dates and applicable tariffs, the length of stay or the particular services required, a specific advance payment (deposit) equivalent to the partial, or total, cost of the stay may be required.
In particular, during major trade fairs, conventions or at busy high-season periods, booking conditions may become subject to advance payment of the total amount due for the entire stay.

CANCELLATION:
Where notice of a cancellation is received, compensation shall become due based on the following guidelines:
• If cancellation occurs within 48 hours of the date of the scheduled stay, the amount of the first night will be charged.
• For Villa Florentine this becomes 48 hours in low season and 7 days in high season.
• Special conditions may apply when based on agreements signed between the parties.

3. RESTAURANT RESERVATIONS 

a) Covers Guarantee
Reservations can only be recognised as valid if they mention the exact number of guests to be expected.
In the case of a cancellation or a reduction in the number of guests less than 48 hours before a lunch or dinner, and less than 72 hours before cocktails and buffets, the full amount of the original reservation will become payable.
Depending on the location, and during busy periods in general, more restrictive conditions may apply in respect of cancellations or reductions. These will be mentioned accordingly on the booking confirmation.
Finally, according to the location, date of reservation, or when particular services are required, a specific advance payment (deposit) equivalent to the partial, or total, cost of the visit may be required.

b) Corkage fee
No food or drink may be brought in from outside and consumed by customers without the prior consent of the management, who will then reserve the right to charge a corkage fee.


4. ADDITIONAL SERVICES

In the event of specific customer requests, the establishment may engage external service providers. The establishment will then invoice customers for the particular services provided by such partner businesses.
The conditions of booking, cancellation or quota-reductions of these services are subject to the same terms and conditions as the accommodation mentioned in Article 1 above, except where the general terms and conditions of the partner businesses are more restrictive, in which case the latter will take precedence over the above. Where this consideration applies it will be indicated on the customer invoice.


5. PAYMENT – LATE PAYMENTS

Unless altered by a specific prior written agreement, the payment terms shall be understood to mean CASH payment.

Any amount that is unpaid by the customer on the due date will incur a compensation charge for the delay, as a penalty clause, an amount equivalent to three times the legal rate with a minimum of 1.5% of the sum, excluding taxes, added to the total bill. In addition, a charge of a lump sum of forty euros will be levied for recovery costs.


6. MAINTENANCE OF PREMISES – DETERIORATION

a) Condition of premises
The premises, spaces and equipment available to our customers being in perfect condition, all such customers are expected to exercise every reasonable care to preserve their condition.
As determined by each location, the condition of the premises and facilities will be agreed between the parties when customers arrive, and again when customers depart.
The Customer assumes full responsibility for the proper use of the property entrusted to him under his booking agreement.

b) Damage:
Where any damage is caused by the customer, or by one of his partners or subcontractors, the full cost of refurbishment will be invoiced to the customer.

7. LIABILITY – INSURANCE

The establishment cannot be held responsible for any theft or damage which may occur in respect of property and belongings stored by, or on behalf of, the customer during any stay or event.
The establishment shall not be liable for the loss of personal items under any circumstances.

8. FORCE MAJEURE

The establishment reserves the right to cancel the booking contract without charge upon the occurrence of a force majeure as defined by French law.
The customer cannot claim compensation from the establishment upon the occurrence of such an event.

9. PENALTY CLAUSE

Failure to meet payments as they become due will result in:
- Immediate liability for payment of all sums due.
- Liability for damages and a penalty clause, a sum equivalent to 15% of the amounts due, besides interest and any possible legal costs.

10. DISPUTES

In the event of litigation, any proceedings will be subject to the jurisdiction of the Court of Lyon.

11. COPYRIGHTS


For events with live music, shows, performances or public screenings, the organiser must make a prior declaration to SACEM (the Society of Authors, Composers and Publishers of Music).